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From224US$ /night
Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Prolongacion 5Ta Avenida, Playa del Carmen, Mexico, 77710
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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Junior Suite
Max:
3 persons
585 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
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Deluxe King Suite
Max:
3 persons
585 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
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Deluxe King Suite
Max:
3 persons
595 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
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Price and Room Availability

Check availability and prices for your dates now!


Getting around

Comprehensive guide to transport options for seamless travel

City Center
Playa del Carmen 3.9 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 6.3 mi
Cancun (CUN) 31.3 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • Non-smoking rooms
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security
  • Adults only
  • Baggage storage
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness center
  • Snorkeling
  • Tennis court
  • Golf course
  • Pool tables
  • Archery

Services

  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Stores/Commercial services
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Dinner
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Board games
  • Children's play area

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Karaoke
  • Night club
  • Entertainment
  • Garden area
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Massage
  • Hot spring bath
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Patio
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Prolongacion 5Ta Avenida, Playa del Carmen, Mexico, 77710
Map view
Prolongacion 5Ta Avenida, Playa del Carmen, Mexico, 77710
Nearby
Punta Bete
2800 ft
Restaurants
Koh Thai
4300 ft
Predio El Limonar fraccion 2

Reviews and Ratings

Reviews from guests about their experience.
76%
loved their spa retreat and can’t wait to return.
7.6/10
Very good
Rooms
7.5
Location
8.3
Service
8.0
Dining
7.0
Guest reviews
7.6/10
based on 5 reviews
8.3
8.3/10 based on 1010 reviews
Ethan
United Kingdom, December  2024
6.0/10

I recently returned from a week at the resort, and while it had its moments, it didn't quite meet my expectations compared to other places I've stayed. The rooms are showing some age, and the dining options weren't impressive. On the bright side, the service was generally good, and I appreciated having English entertainment available. However, given the price point, I'm not sure I'd choose to return.

Rooms
6.0
The swim-out room we had felt somewhat dated, with visible wear and tear. It was spacious but lacked some of the modern comforts I expected.
Service
7.0
Service at the bars and buffet was reliable, with staff attending to our needs without major issues, although the restaurant experiences varied.
Location
Dining
5.0
The dining didn't impress; the Italian restaurant was nice, but overall the food was average at best. The dress code in different restaurants was confusing too.
Facilities
6.0
Facilities were okay, but the pool situation was frustrating. Finding a pool chair was challenging, and the bars closed too early.
Robert
United Kingdom, December  2024
8.2/10

I had an incredible stay at the resort; the rooms were stunning and the staff went above and beyond to ensure we had a fantastic experience. The dining options were top-notch, offering a range of delicious dishes that we couldn't get enough of. However, our room had some issues due to ongoing construction, which detracted from our overall enjoyment. Thankfully, the resort's amenities were well-kept, and the pools were a joy to use.

Rooms
7.0
Our room was beautiful and modern, complete with marble finishes and a stocked fridge. However, we experienced noise and disruption due to ongoing construction.
Service
9.0
The service was impeccable; everyone from the cleaning staff to the concierge was eager to help. Naomi at the concierge made booking our reservations a breeze.
Location
8.0
The resort is beautifully located with well-manicured grounds, and easy access to Playa del Carmen. The beach was pleasant, although some areas were challenging to get into.
Dining
9.0
The dining experience was fantastic, especially at 'Aroma' with great food suggestions and cocktails. The buffet was well-organized, and we enjoyed the variety of dishes offered.
Facilities
8.0
The pools were crystal clear and the entire resort felt very clean and well-maintained, which added to our overall enjoyment.
Emma
United Kingdom, December  2024
7.2/10

I recently stayed at the hotel and had a fantastic experience overall, with beautiful grounds and a variety of activities to enjoy. However, there were some downsides, particularly with the cleanliness of the room and some inconsistencies with service. The dining options were decent but could use improvement, especially for room service. The beach had some issues with seaweed, which affected the overall aesthetics.

Rooms
7.0
Our room was spacious and well-equipped but needed a more thorough cleaning. The shower was great, but there were some signs of wear and mildew that detracted from the experience.
Service
7.0
The service overall was friendly, especially from certain staff members, but there were moments where attentiveness fell short, particularly during busy times.
Location
8.0
The hotel is located in a beautiful area with easy access to the beach and snorkeling. However, the beach itself had significant seaweed issues during my stay.
Dining
6.0
The variety of food at the buffet was good, though it could sometimes be hit or miss. Room service needs improvement as it was not consistent.
Facilities
8.0
The resort has wonderful amenities, including pools and a spa, but some were showing signs of age. The entertainment options were diverse and engaging.
Daniel
United Kingdom, November  2024
9.0/10

Our family had a fabulous time at this beautiful resort! The swim-out rooms were a fantastic choice, and we enjoyed the various restaurants and nightly shows. While we faced some challenges with towel accessibility and crowded pools later in our stay, the overall experience was great. I highly recommend it for families looking for fun and engagement.

Rooms
10.0
The swim-out rooms were gorgeous and made our stay even more enjoyable.
Service
9.0
The service was attentive from the moment we arrived; staff members like Israel and Diego were very helpful throughout our stay.
Location
9.0
The resort is set in a beautiful area with plenty of wildlife to enjoy, adding to the charm of our stay.
Dining
8.0
We experienced good food and service in nearly every restaurant we visited, especially enjoyed the buffet options.
Facilities
9.0
The facilities were impressive, with engaging activities at the pool and nightly entertainment that kept us entertained.
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Rooms and Guests2 Guests, 1 Room